Frequently Asked Questions
About Our Products
Q: What types of RC products do you specialize in?
A: We specialize in high-performance RC vehicles and accessories across multiple categories including airplanes, helicopters, multirotors, cars, trucks, crawlers, and racing vehicles. Our inventory features premium brands like Traxxas, Vanquish, and Gmade, along with essential electronics, batteries, chargers, and maintenance tools.
Q: Are your products ready-to-use or require assembly?
A: We offer both options! Our “Ready to Fly Electric Airplanes” require minimal setup, while many other vehicles and kits allow for custom building and tuning. Product descriptions clearly indicate the assembly level required.
Q: Do you carry genuine parts from major RC brands?
A: Absolutely! As fellow enthusiasts, we stock only authentic products from top manufacturers. No knockoffs or inferior quality components – just the real gear that performs on the track, sky, or trail.
Ordering & Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Q: Is there a minimum order amount?
A: No minimum order amount, though orders over $50 qualify for our free economy shipping option.
Q: Can I modify or cancel my order after placement?
A: Due to our fast processing (orders typically ship within 1-2 business days), modifications/cancellations must be requested immediately by emailing [email protected]. We’ll do our best to accommodate if your order hasn’t shipped.
Shipping & Delivery
Q: Where do you ship from and to which locations?
A: We ship worldwide from our Anchorage, Alaska headquarters (excluding some Asian and remote regions). All orders benefit from our RC-expert packaging and handling.
Q: What are my shipping options and costs?
A: Choose between:
• Standard Shipping ($12.95 flat rate via DHL/FedEx): 10-15 business days with full tracking
• Free Economy Shipping (orders over $50 via EMS): 15-25 business days
Both options use the same careful packaging standards.
• Standard Shipping ($12.95 flat rate via DHL/FedEx): 10-15 business days with full tracking
• Free Economy Shipping (orders over $50 via EMS): 15-25 business days
Both options use the same careful packaging standards.
Q: How can I track my order?
A: You’ll receive tracking information via email as soon as your order ships. For fastest service, we recommend our premium Standard Shipping option with DHL/FedEx tracking.
Returns & Warranty
Q: What’s your return policy?
A: We offer a 15-day return window from delivery date. Items must be unused in original packaging. Contact [email protected] to initiate returns. Note: Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
Q: What if my product arrives damaged?
A: Though rare due to our specialized packaging, if damage occurs, email photos to [email protected] immediately. We’ll arrange replacement or refund and cover return shipping for damaged items.
Q: Do products come with manufacturer warranties?
A: Yes! All products include their original manufacturer warranties. We can assist with warranty claims – just contact our support team with your purchase details.
Technical Support
Q: Do you offer product setup or tuning advice?
A: Definitely! Our staff are active RC enthusiasts who use the products we sell. Email technical questions to [email protected] and we’ll share our hands-on experience to get you optimal performance.
Q: Where can I find manuals for my RC product?
A: Most product pages include downloadable manuals. Can’t find what you need? Email us and we’ll promptly send the appropriate documentation.
Still have questions? Our team of RC enthusiasts is ready to help! Contact us at [email protected] or call during business hours (Alaska Time).