Shipping & Returns Policy

At Spetrum Racing Model Shop, we’re committed to delivering premium RC products with the same performance excellence you expect from your hobby-grade vehicles. Our streamlined shipping and returns processes ensure you can focus on what matters – enjoying your RC experience.

Shipping Information

We ship globally (excluding some Asian regions and remote areas). Tracking information will be emailed once your order ships.

Returns & Exchanges

We stand behind our products with a 15-day return policy for most items. Here’s how it works:

Eligibility Requirements

• Item must be unused and in original packaging
• All components and manuals must be included
• Proof of purchase is required
• Must be requested within 15 days of delivery

Non-Returnable Items

Due to their specialized nature, these items cannot be returned unless defective:

• RC Batteries (lithium polymer/polymer packs)
• Ready to Fly Electric Airplanes (unless damaged in transit)
• Opened maintenance fluids or adhesives
• Custom-ordered parts

Return Process

Step 2: Receive Authorization

Within 1-2 business days, we’ll email you with:

• Return authorization number (RMA)
• Shipping instructions
• Our Alaska warehouse return address

Step 3: Ship Your Return

Package the item securely with the RMA number clearly visible. We recommend:

• Using tracked shipping (we’re not responsible for lost returns)
• Insuring high-value items ($100+)
• Including all original packaging and accessories

Refund Processing

Once we receive and inspect your return:

• Timing: Refunds process within 3-5 business days after inspection
• Method: Funds return to your original payment method (Visa, MasterCard, JCB, PayPal)
• Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

• For exchanges of equal value: We’ll ship your replacement once the return is received
• For higher-value exchanges: You’ll pay the difference after return credit is applied
• Exchanges ship via your original shipping method

Damaged or Defective Items

If your premium RC component (Vanquish Products, Traxxas TRX series, etc.) arrives damaged or defective:

• Contact us within 48 hours of delivery
• Include photos of the damage/defect
• We’ll typically send a replacement immediately (no return required for low-cost items)

International Returns Note

For customers outside the U.S.:

• You’re responsible for return shipping costs and any customs fees
• Refunds exclude original international shipping charges
• Consider using DHL/FedEx for faster customs clearance